FAQ

What Is The Status of My Order?

US: Your order will be processed and shipped within 5-8 business days

Canada: Your order will be processed and shipped within 3-9 business days

Shipping notification will be sent to your attention once your order leaves our studio!

What Payment Methods Do You Accept?

We accept Mastercard, Visa, PayPal, AMEX, Apple Pay, Google Pay, Meta Pay, Shop Pay, Discover, Diner's Club.

Customer Support Information

Our support is available from Monday - Friday from 9am to 5pm PST. Feel free to use our Shop Chat or contact us at info@levilla.co

Where Do You Ship?

We currently ship to Canada and the US!

*For more information, you may visit Shipping Policy

What Is Your Refund & Refund Policy?

1. You have 3 days from receiving your item to request a return. The item must be in its original condition and packaging.

2. To start, contact us at info@levilla.co to initiate a return. Return shipping label and instructions will be provided.

3. Refunds are issued to the original payment method within 10 business days after the return is processed

*For more information, you may visit Refund Policy

1. Trim wick to 1/4 inch before each burn.
2. Burn for at least one hour on first use.
3. Keep away from drafts.
4. Use a snuffer to extinguish.
5. Center and straighten wick after extinguishing.

*Read our blog for more detail: Candle Care 101